Refund Policy

Last updated: June 2025

30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a full refund within 30 days of receiving your item.

Eligibility for Refunds

• Item must be returned within 30 days of delivery
• Item must be unused and in original packaging
• Proof of purchase (order number) is required

Non-Refundable Items

• Items damaged due to misuse or accidents caused by the customer
• Items returned after 30 days

How to Request a Refund

Email us at marchellowatch@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions.

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 5-7 business days to your original payment method.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately with photos. We will send a replacement or issue a full refund at no extra cost to you.